Are you ready for the new normal? You know 9-5. But what about 5-9? Listen and be ready! #70secondCEO, every week day at 7am.
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Hi everyone, Carl Gould here with your #70secondCEO just a little over one minute investment every day for a lifetime of result.
For any of you that provide a service where your team comes within six feet of the client, we need to come up with a contact free experience or at least a major part being contact free.
Okay, I can pull into a Dunkin Donuts I can pull around. Why would I be going to Dunkin Donuts? Because they have the beyond sausage sandwich. That’s why I would be going to Dunkin Donuts. Anyway, I pull in, I talk to a robot and I say I want a sausage sandwich, no cheese and no egg and they’ll say just the bread. I’ll say just the bread and I’ll show up, I’ll hand them my payment method which they’re going to figure that out pretty soon. You’ll be swiping your card like a car wash there pretty soon.
Then they’re going to do like Caesars, I think it’s Little Caesars Pizza that has the window. They put it in one side and you open it up from the other side and you get it. Can I get a contact free experience?
All right, how we work in “The New Normal” there needs to be a contact free experience, you know business, sorry building departments that towns are allowing you to submit photos for inspections? Okay. Contact free if you refinance your house. They’re doing drive by appraisals contact free. If you’re a service organization you provide a service in any way shape or form offer them off peak hours. You’re going to need to, well, if you want it because here’s what’s coming guys. You’re all going to build your office policies right? Part of that office policy is who you’re going to allow it in that’s not a regular employee and that’s contractors and vendors. Delivery people and here’s your policy.
They’re not allowed in. So if you need to have a cleaning service through, a renovation or somebody come work on the computers, you’re going to want them climbing all over your your cubicles when your people are there? Not a chance. So there’s 9 to 5 and there’s 5 to 9.
So make sure that you have both of those. Okay,
Like and follow this podcast so you can learn more. My name is Carl Gould and this has been your #70secondCEO.