With better systems, your C players can become A players! How? Listen to Carl Gould, your #70secondCEO.
Read the full transcript:
Hi Everyone, Carl Gould here your #70secondCEO, just over a minute of investment per day for a lifetime of results.
Think about this for a second. Every management book will tell you: You want A players. Totally agree with that. Right now you’re thinking about your business and saying, “Wait a minute. I don’t have all A players; some B. I have some B and C players.” But here’s what you wanna do. Think of the intersection between your SYSTEMS and your PEOPLE. We want A players but we want our systems to be so good that a C player could run them. We want them that well-documented, that chunked-down, and that simple-to-follow so a C player could follow them and run your organization well and provide a great experience and high quality experience for your customer. So right now, you do have some Bs and Cs. With better systems, you can make them into As and Bs. I think you know that. So we’re not gonna make wholesale changes right now. We’re gonna do business process mapping, we’re gonna do our narratives, we’re gonna attach a metric to every box in that process, and then we’re gonna try to improve each step of that process one percent.
Like and follow this podcast so you can learn more, my name is Carl Gould and this has been your #70secondCEO.